Salesforce Product and Service Notification

We all receive emails from salesforce regularly reg. product and service notifications. These emails are for review of techies and not necessarily for business, so how to control that explaining below through this post and how usually we receive these emails.

Product and Service Notifications from the Salesforce Technology Communications team are sent to admins(means who have access to Manage Users & Modify All Data) of Salesforce orgs via email. They are used to alert admins of any changes to features, functionality, or service that may impact their use of Salesforce.

So, basically, all users with Support admin profiles of each region have the permissions of “Manage Users & Modify All Data” to manage territory management. So only those come under the category

To receive these kinds of emails from salesforce. But Sales standard users will not receive any such emails.

1. What are Product and Service Notifications?

Product and Service Notifications are communications from the Salesforce Technology Communications team sent to admins of Salesforce orgs via email to alert them of any changes to features, functionality, or service that may impact their use of Salesforce. These notifications may include actions admins must take to prepare for these changes.

Product & Service Notifications include:

• Major Release Reminders
• ​Off-Cycle Releases (outside of the 24-hour standard release window)
• Product Behavior Change
• Service Maintenances
• Feature Retirement Notifications (End-of-Support, End-of-Pilot)

2. How often are these communications sent?

Each type of communication has its own notification cadence and guidelines. For planned activities, changes and updates, our goal is to give customers as much notice as possible to prepare for the change, especially if there is an action they need to take. Additionally, reminders may be sent leading up to that change to ensure customers are aware and completely prepared. The following matrix provides you with an overview of the major communications and associated notification periods:

Product and Service Notifications	1st Notification	Reminders or Updates
Major Release Reminders	3 times per year	N/A
Off-Cycle Release Notifications (Outside of the 24-hour standard release window)	1 month	1 week
Product Behavior Changes	Varies as needed	Varies as needed
Service Maintenance Notifications*	Varies as needed	Varies as needed
Feature Retirement Notifications	12 months	6 months, 3 months, 1 month
End-of-Support Notifications	12 months	6 months, 3 months, 1 month
End-of-Pilot Notifications	30 days	N/A

3. What email addresses are the Product and Service Notifications sent from?

These communications are sent from:noreply@salesforce.com, alerts@mail.salesforce.com, and techcomms@mail.salesforce.comwith with the header, “Product and Service Notification

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